HUGE problem !! URGENT HELP! PLEASE

[Shnepsey]

hi all, I have an issue with my site that should be addressed fast!

 

earlier today, I have noticed that someone logged into my Admin account, how? my  forum's homepage changed to an error 

"Error code: EX0 ", then I went and looked on the administrator's logs and noticed someone installed through my account an application, then I immediately  changed my password and uninstalled the application he installed, the error didn't go away, I started reading online and noticed some people said they had it with different applications.

 

For example, someone installed the portal application and then this error came up, after reinstalling it, it fixed it for him.

So I realized it has something to do with my forums app, i uninstalled it and installed again, I read carefully, I was afraid it'll delete some data so I figured, if it suppose to delete the stored data information I have it would simply  tell me right? so i uninstalled it, installed again and noticed my entire forum is gone! no posts, no topics! only a single post saying welcome (automated one).

 

How can I fix it? what am I supposed to do...? my mind is literally blown away right now.

My forums has over 5k users in it and many old posts, would be unfortunate to lose it all because someone tried to hack my site.

 

*THE ERROR is gone after reinstalling but like I said above, all posts, topics just disappeared,....

 

Any help will be appreciated.

 

Thank you.

Edited November 22, 2015 by Shnepsey

[Shnepsey]

Well, I ended up contacting my host, they agreed on restoring my entire host, it's working again.

Thanks anyway, everyone!

 

[Hitman68]

This is of course annoying. Do you have a timely update what you can recoup ??
Actually, this can not be if you uninstalling an application (portal) and re-install the after your forum is gone.

Please try it here

 

[Shnepsey]

This is of course annoying. Do you have a timely update what you can recoup ??
Actually, this can not be if you uninstalling an application (portal) and re-install the after your forum is gone.

Please try it here

 

Thank you for your help but the portal part was an example I read online, as mentioned above.

In my case, the issue was with the "Forums" app, so I reinstalled it and before hitting "ok" it didn't say anything about losing all the posts/topics , that is why I ended up reinstalling it and once I finished installing, all the topics / threads / forums weren't there anymore.

 

As for your suggestion, once I hit "The problem is not resolved" it start loading for about 15-20seconds and then redirect me to this page: 

[Hitman68]

This suggests that something has changed in your style or a template was not found. Have only the Standard design or other installed ??
After what is there to judge is not the standard design load (css_built_1). Have you installed any plugins ??? Disable all times.
Have you in the database deleted what ??

 

Edited November 22, 2015 by Hitman68

[Shnepsey]

This suggests that something has changed in your style or a template was not found. Have only the Standard design or other installed ??
After what is there to judge is not the standard design load (css_built_1). Have you installed any plugins ??? Disable all times.
Have you in the database deleted what ??

 

1. I have another skin installed as well.

Apparently I was in designer mode, no idea why. I turned it off and now when I try to do what you suggested, it redirect me to a page that says "Server errror 500"

Screenshot: http://oi67.tinypic.com/ekrwgh.jpg

 

2. Yes I installed plugins as well, I disabled them and tried again, same error as mentioned in the screenshot above.

 

3. Have you in the database deleted what? I am not sure what you meant by that :S

 

 

Thank you for helping, again.

[Hitman68]

I asked whether what have changed what in your database!!??

Edited November 22, 2015 by Hitman68

[Shnepsey]

I asked whether what have changed what in your database!!??

1. I have the option to enable it only if I start designers mode again, should I turn it on and hit next?

2. I didn't change anything in my database, like I said, all I did really was reinstall the "forums" app.

[Hitman68]

You may disable this option, thereby to your designs which altered or overwritten nothing !!

 

[Shnepsey]

You may disable this option, thereby to your designs which altered or overwritten nothing !!

 

I did, but that didn't solve the problem.

When I use "Get Support" feature, it still redirects me to that error page...

[Hitman68]

Show me please your page !!

Edited November 22, 2015 by Hitman68

[Shnepsey]

[Hitman68]

And do your Default theme again as Default
Maybe this helps
unless ...
Take a copy of your standard design.

 

[Shnepsey]

And do your Default theme again as Default
Maybe this helps
unless ...
Take a copy of your standard design.

 

Still, same error, I even tried to add another theme and make that theme default but same result.. 

Thank you for your help again.

[James]

The question(s) in this support topic have been answered and the topic author has resolved their issue. This topic is now closed. If you have other questions, please open a new topic.