Skreamzja has to understand that there are users who do not want to permit such access.
You however, have to understand that support here is given voluntarily and there's also people who don't want to install TeamViewer.
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That said, i do have TeamViewer standing by, PM me with your site URL and also make sure there's a teamviewer id/pass in that PM so that i can connect.
ACP > Looks and Feel > Skin Name > CSS > ipb_styles.css
for changing the header of the hovercard find the following;
.popupInner h3 {
for changing the background of the hovercard find the following;
.popupInner {
and all you then need to do is change or add a background color.
remove the header.
this is causing the problems. instead of removing the header code from the template change it from
'header'
to the following
'header hide'
After it's hidden it should then look like the following