(TB) Tickets System 2.0.0 Beta 2

[list]
[*][color=#0000FF][b]OVERVIEW[/b][/color][list]
[*]Mod uses cache for everything
[*]Integrated Update Checker
[*]Latest News about the mod directly in ACP (You can enable/disable this part and the update checker from settings)
[*]Some general stats and total space of attachments displayed in a box
[/list]
[*]
[*][color=#0000FF][b]SETTINGS[/b][/color][list]
[*]Enable/Disable Ticket System (from now i will write only TS)
[*]Each Group have his own permissions (View, View Offline, Create, Reply, Edit, Create as another user, Max attachment space)
[Guests are excluded regardless]
[*]Global System Announcement[list]
[*]Every View
[*]Only Ticket List View
[*]Only Post View
[*]Only Show Ticket View
[/list]
[*]Allow normal users to post public tickets
[*]Number of Ticket/Replies per page
[*]Format department names in TS according to the Department prefix/suffix
[*]Format members name in TS according to members group
[*]Parse Emoticon/BBCODE
[*]Quick Reply
[*]Allow Attachments
[*]Hide/Show Active users in the TS
[*]Hide/Show TS Statistics
[*]Count in Member Bar[list]
[*]Enable/Disable it completely
[*]Hide Text if no new tickets/replies
[*]Enable/Disable AJAX count refresh (Staff only for busy boards or everyone)
[/list]
[*]Auto prune ticket subscriptions of Closed Ticket
[/list]
[*]
[*][b][color=#0000FF]STAFF[/color][/b][list]
[*]Add Group or Individual Members as Staff
[*]Every staff have is own moderation settings
[*]In Staff Main page you view directly to which Department every Staff is assigned
[*]Ability to Show/Hide certain staff from the Public Staff List
[*]Ability to not send email notification upon new tickets to certain staffs
[/list]
[*]
[*][color=#0000FF][b]DEPARMENTS[/b][/color][list]
[*]Possibility to order Departments with a position number
[*]Each Department have is own prefix/suffix so tickets titles in Ticket List are formatted using them (if enabled in ACP Settings)
[*]Ability to hide certain Departments from normal member so only Staff can move a ticket there after it has been posted
[*]Each Department have is own Staff assigned
[*]In Department Main Page you will see also assigned Staff for each Department
[*]Only assigned Staff can see Tickets in the assigned Ticket Department, [u]not[/u] everyone!
[/list]
[*]
[*][b][color=#0000FF]TICKET STATUSES[/color][/b][list]
[*]Assign a Status to every ticket
[*]Ability to set a default Statuses so every new Ticket will have this Status
[*]Ability to specify in which way Statuses are ordered
[*]Number of Tickets that are assigned to each Ticket Status
[/list]
[*]
[*][color=#0000FF][b]MODERATOR LOGS[/b][/color][list]
[*]Every moderation action is logged in ACP
[*]Filter moderation logs by:[list]
[*]Member Display Name
[*]Member Login Name
[*]Member ID
[*]IP Address
[*]Ticket ID
[*]Reply ID
[/list]
[*]In every filter you can choose to match the keywords with "Exact" or "Contains"
[/list]
[*]
[*][color=#0000FF][b]TOOLS[/b][/color][list]
[*]Rebuild Mod Caches[list]
[*]Statistics
[*]Staff
[*]Departments
[*]Statuses
[/list]
[*]Resync Tickets: resyncs the attachments count, starter and last poster name, number of replies, etc
[*]Rebuild Ticket Statuses Count
[/list]
[/list] Front End
[list]
[*]
[*][b][color=#0000FF]EVERYWHERE[/color][/b][list]
[*]In member bar members will see a count (Updated with AJAX if enabled in ACP) that will tell them if there are new replies in the Ticket System
[/list]
[*]
[*][b][color=#0000FF]TICKET LIST[/color][/b][list]
[*]Unread icon show up on tickets you haven't read yet
[*]Non staff people will see only their Tickets and Public Tickets
[*]Member/Groups assigned as Staff will see their tickets/public tickets and also every ticket in their assigned Departments
[*]If ticket have attachments an attach icon is displayed next to the ticket name[list]
[*]Clicking the attach icon will popup a window with all the attachments listed and a link to find the exact reply where the attachment is located
[/list]
[*]Ability to sort Tickets in different order (both ASC or DESC):[list]
[*]Ticket Name
[*]Starter Name
[*]Start Date
[*]Replies
[*]Last Reply
[*]Number of Attachments
[/list]
[*]Ability to filter tickets by:[list]
[*]All
[*]Open
[*]Closed
[*]Private
[*]Public
[*]Departments
[*]Statuses
[/list]
[*]Link to view every Member/Group assigned as staff in the Ticket System
(From ACP you can hide specified group/members from this list)
[/list]
[*]
[*][color=#0000FF][b]TICKET VIEW[/b][/color][list]
[*]Basically this view will be like the actual Topic View but with only linear view
[*]Additional Options:[list]
[*]Subscribe to Ticket without replying to it
[*]Print Ticket
[*]Download Ticket as HTML file
[*]Download Ticket as DOC file (Microsoft Word)
[/list]
[*]Multi-Quote buttons to quote more replies at once
[*]Fast Reply[list]
[*]Staff can change Department/Status from fast reply and the closed status too
[/list]
[*]Over The first post of the ticket you will see a small table with a quick summary of the ticket:[list]
[*]Accessiblity (Public/Private)
[*]Department
[*]Status
[/list]
[*]If the member is an assigned Staff at the bottom will see 3 additional dropdown box with those actions:[list]
[*]Open/Close Ticket
[*]Make Ticket Public/Private
[*]Delete Ticket
[*]Change Department/Status Ticket without replying
[/list]
[/list]
[*]
[*][color=#0000FF][b]NEW TICKET VIEW[/b][/color][list]
[*]Select Ticket Department (only staff can reassign it after the ticket is created)
[*]Tickets will have as first status the default status set in ACP
[*]Editor like in Topic View, both STD or RTE
[*]Email notification to every member assigned as staff in the Department the ticket is posted
[*]Ability to follow or not the Ticket (initially is set following member's preferences, but can be changed of course)
[/list]
[*]
[*][color=#0000FF][b]REPLY TICKET VIEW[/b][/color][list]
[*]Staff can reassign the ticket to a new department or update it status to another
[*]Ability to close a ticket (only for allowed staff)
[*]Staff can change the ticket accessibility Private/Public
[/list]
[*]
[*][color=#0000FF][b]USER CONTROL PANEL (My Settings)[/b][/color][list]
[*]Direct link to create a New Ticket
[*]New Area to Manage Attachments (order them by name, size, date or delete them)
[/list]
[*]
[*][color=#0000FF][b]HOOKS[/b][/color][list]
[*]Number of unread tickets near the "View New Content" link (updated with ajax if enabled in ACP)
[*]New button for each post to create a ticket as the member if the member is in a group with that option enabled!
[/list]
[/list]