WebFlake is looking to add part-time community support assistants to our growing team, otherwise known as Experts. You are self-motivated and focused on helping members with support enquiries. Your role will be in assisting members via support forum and Discord support channels. Ideally, you will be level-headed, critical thinking, and be familiar with our community platform (Invision Community Suite) and comfortable with technologies such as FTP, Amazon S3, PHP, MySQL, HTML, and CSS. Additionally, experience with other software platforms such as XenForo, vBulletin, and WordPress would be considerably helpful.
Key Responsibilities
- Providing clear, concise, and effective support in support forums and Discord support channels.
- Writing articulate and informative tutorials and guides for relevant subject matter.
- Editing, hiding, moving, locking, splitting, merging, and selecting the best answer for, support topics.
- Consulting with our development and design team on current and future WebFlake projects.
Skills & Experience
- Significant experience with PHP, HTML, CSS, JS, MySQL, and web servers.
- Significant experience with Invision Community Suite.
- Experience with various web services such as OAuth, SAML, REST, etc.
- Experience with other services such as FTP and Amazon S3.
We are looking for someone who
- Is 18 years of age or older.
- Has at least 10 solved support questions in the last year.
- Can deescalate problem or potential problem communications.
- Is confident in conversing via forum style, public-facing support as well as chat-oriented support via Discord.
- Can clearly communicate both in writing and verbally. We primarily provide support in English.
- Is excited about interacting with our members to build a vibrant and educational support culture.
Our Expert role is an opportunity to hone and enhance your own skill set. Whether you exceed or just fall short of some of these areas, please apply.
Recommended Comments
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.