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  • Frequently Asked Questions

    The following are questions frequently asked by members of the community. The answers to these questions are subject to change at the discretion of WebFlake Staff at any given time. This list will be updated as needed.

     

    1. What is this "You have exceeded the maximum amount of downloads allotted to you by the administrator for the day" error?
    WebFlake currently enforces a daily download cap, limiting various groups to a varying number of downloads per day, ranging from 5 per day for Newbies to 25 per day for Immortals. When donating at least $15 USD, you'll gain access to our Frost tier which unlocks a cap of 10 per day. For $35 USD or more, you'll gain access to our Snow tier and 20 downloads per day. For $75 USD or more, you'll gain access to our Blizzard tier, unlocking 30 downloads per day. Finally, for $150 or more you'll gain access to our Vortex tier, offering unlimited downloads, free access to all paid files, and more. The only other user groups not subject to this cap (aside from Staff) are Contributors and Experts.


    2. Why do I keep receiving the 'maximum downloads' error when I've only downloaded one file?
    This could be a result of any number of issues. The most likely being that you are using some sort of a download accelerator, whether it be a browser extension or software running on your machine. Some users will experience difficulty with downloads while using a download accelerator. The issue could also be:

    • Double-clicking a Download button
    • Poor internet connection
    • High latency between your PC and the WebFlake server


    3. Can I have my download cap reset?
    The short answer is no. In its current iteration, the Downloads system does not allow for such a thing and even if it did, we still wouldn't do it.


    4. Why am I unable to post in the Requests area(s)?
    To submit a request for a file, you must be a Novice or above (15+ posts). If you flood our forums with 'thanks' posts, or generic five word phrases, your posts will be deleted and any submitted requests will be removed as well. Habitual offenders will be banned.


    5. Am I allowed to share my account with other people, or have more than one account?
    No and no. While we cannot prevent you from sharing your account with other users, we will ban your account if we detect that you are. Any violations committed by individuals using your account is still your responsibility. If you are in need of another account for family or spouses living under the same roof, you may contact a Senior Moderator or Administrator.


    6. What do I do if I am banned?
    Absolutely nothing. There are no second chances. If you believe you have been banned unjustly, you may contact us via Twitter or via our Contact Form. Do not attempt to create another account. Please be ready to provide corroborating evidence that proves you have been unjustly banned. 99.99% of unjust banning claims are proven to be false.


    7. Can I sell content on WebFlake?
    Only via our Marketplace. There you may sell, buy, hire, or trade content. Please be aware that you must review our Marketplace Guidelines before posting.


    8. Am I allowed to 'bump' my topic?
    According to our Community Guidelines, topic bumping is permitted ONCE every two (2) days. Bumping that occurs earlier than 48 hours after the creation of the topic or the last response, or multiple bumps in a two day span, will result in a warning being issued and your topic being archived. It is inconsiderate of other users patiently awaiting a resolution to their support requests. After a period of 2 weeks, your topic will be auto-archived by the system, and you are free to re-post it.


    9. What happened to the old Donator system?
    We've recently overhauled our donation system and introduced a tiered membership. See this thread for what we currently offer donators and how it compares to regular membership on WebFlake.
     

    10. Why was my Private Messaging ability removed?
    If you find you are unable to send or receive private messages and you did not disable it yourself, your permissions were likely revoked as a result of sending unsolicited support PMs or advertising (the most common being the former). Sending a PM asking for support, without the express request of the recipient, is considered sending an unsolicited support request. Doing so is a violation of our guidelines and will result in your PM ability being permanently revoked.


    11. Can my warning point(s) be removed?
    Unless an appeal has been approved by a Senior Moderator or Administrator, the warning (and any associated points) are will remain on your account indefinitely. It is an extremely rare occurrence that we feel compelled to reverse a warning and/or remove infraction points.


    12. How can I advertise on WebFlake?
    We allow advertising on a limited basis, in the following forms:

    •  sharing your website in our Website Showcase.
    • one link or image in your forum signature (signature policy).
    • advertising webmaster services via our Marketplace.
    • a paid advertising package purchased from WebFlake.

    NOTE: We currently do not allow the advertising of your own (or a friend's) reseller services.


    13. What should I do if I see a post or topic that is violating the guidelines?
    Under no circumstances should you ever attempt to "mini-mod". Actions considered to be mini-modding are:

    • "Calling out" the user
    • Publicly stating that the post or topic is in violation of the guidelines
    • Citing the guidelines to embarrass or annoy the user
    • Sending the user a harassing Private Message or profile post
    • Simply report the post, reference the rule being violated (if applicable), and let it alone.


    14. Why was X user banned or warned?
    Putting it bluntly, it's none of your concern. We respect our users' privacy on WebFlake and any actions taken against an account is confidential. We will never disclose the details surrounding a banning or moderated post/topic unless it is absolutely necessary.


    15. How do I get promoted or become a member of Staff?
    Without purchasing a donation tier, only auto-promotions exist and that is for ranking up from Newbie to Legendary based on content count. Eligible users are welcome to apply for a Junior Moderator role (via our Junior Moderator Program), as well as Expert or Contributor. Asking to be added to our team outside of an application will automatically disqualify you for life. In short, if we believe you have the ability, the tools, and the drive required to contribute something to our team, we will select you.


    16. When should I PM a Staff member?
    Unless requested, you should only PM a Staff member when:

    • You need further clarification on our policies
    • Wish to discuss a warning or suspension issued against your account
    • Need to create secondary accounts for family / spouses
    • Having issues contacting Phun or myself (other Staff can send us reminders)
    • Friendly correspondence such as simple conversation or perhaps an invite to a fantasy league is acceptable
    • Do NOT send Staff PMs for support, complaints about other members, to report a file broken, or anything that can be handled through the appropriate systems and channels.


    17. How do I submit a file, or why is it taking so long for my submission to be approved?
    To submit a file, simply click on the Downloads tab at the top of the page and click the Submit A File button at the top of the page. Alternatively, you can navigate directly to the appropriate category and submit the file there. Once you have filled out the necessary fields for submitting a file (screenshots, file details, etc), Staff will be alerted to a new file pending review. We will download, scan, and review the file's contents before approving it. We do this to ensure the safety of our users and to prevent advertising. Please do not spam topics or badger Staff members, begging for faster file approval.


    18. Why was my file not approved or deleted?
    The most common reasons a file is not approved (or deleted), are:

    • It was a duplicate submission (we already have what you submitted)
    • The file submitted is in our Subscriber database and is not allowed to be shared publicly (only applies to public submissions, obviously)
    • The file contained advertisements or malicious files/code
    • The file was reported broken by too many users and removed

    To determine the exact reason a file was removed, you'll need to contact a member of our Staff. We don't often keep "notes" of removed files, so if your file was removed a week ago, don't expect a definitive answer. If you submit a file that contains inappropriate content, you will be notified upon deletion of the file as you'll likely earn a warning.


    19. Where have the download topics gone?
    They've been hidden as they were not used appropriately by many. Instead, if you need assistance with any particular skin, hook, application, plugin, etc.. create a support topic in the corresponding forum and be sure to name the file you're having issues with, as well as a version. Linking to it would be even better. To access our Downloads, simply click the Downloads link at the top of the site.


    20. Am I allowed to submit my own "nulls"?
    No. If you submit your own nulls, they will be deleted. Only members of our trusted Contributor group have the privilege of submitting nulled content.


    21. How can I change my display name?
    Members are not permitted to change their display name by default. However, you have two options:

    • Donate at least $15 and you'll unlock the Frost tier, granting you the ability to alter your display name.
    • Contact an Administrator via private message and request a display name adjustment. Please note that if you choose this option, you must provide a valid reason. Simply not liking your name, for example, is not a valid reason.


    22. Where is the MyBB and vBulletin content?
    We officially dropped our support for MyBB as of March 1st, 2014. This particular forum package is free as it is and free support is offered via the MyBB community forums. It's a bit redundant for us to continue to support a product with waning interest here at WebFlake. vBulletin support was dropped as of February 16th, 2015 for lack of interest.


    23. Where can I get support for IPB 3.4.x content?
    As of April 3rd, 2017, WebFlake has designated IPB 3.4.x content and older as "legacy software" (more info). We've created a temporary forum, IPB 3.4 Legacy Discussion, for you to continue seeking peer-to-peer support from other members until IPS 4.2 becomes available, at which point we will discontinue IPB 3.4.x on WebFlake entirely.

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