About This File
This utility was written for my own use however I have decided to release it for anyone else to use as they wish.
The two main features this plugin provides are:
- Ability to auto-assign new support requests to a particular staff member (per-department), so that they receive the daily assigned ticket reminder
- Ability to automatically email a staff member when a ticket is assigned to them (enable/disable per department)
This plugin is provided as-is without any warranty or guarantee. No support is provided.